That subject title is a major act of severe sarcasm to an extreme point that I don’t think I can ever thoroughly explain.
I recently got a PDA phone from my Brother. A really nice Verizon VZ6700 (or, UT Star XV6700) with Windows Mobile 5.0, and a variety of features that I happen to love, including a 2MP digital camera (not the best, but better than my previous cell phone) with a flash that can be turned on for use as a flashlight, WiFi built in, SD Card reader, USB connection that works well with ActiveSync, descent built in speakers, and so much more.
So, I was ready to put aside my Motorola KRZR (Crazer, is that what they say now? To me its still an acronym.. this younger generation isnt going to understand the meaning of an acronym some day)
I had read about this phone quite a bit on the internet, and was warned by other users who had posted on various review sites that Verizon may attempt to change your plan without asking you first.
When I called to activate my phone, I asked the representative: “Since this is a PDA phone, will my plan change to something different than the one that my current phone has now?”
He said “No.” and that it would stay the same. (Unless I switched it myself, of course)
Lone and behold! A bill for $49 from Verizon for a PDA Data Coverage plan! This plan included everything I don’t need: Texting, Email, and Internet. I already have a WiFi connection in my house, and had deleted my phones Verizon connection (my phone doesn’t even know what to do if I try and connect to the Internet outside my WiFi Routers reach, since I deleted the network that dials #777 for data connections)
So, I called Verizon. I had my plan changed back. I was told I would be “Partially Credited.”
Woah, woah. Wait a minute here: Partially credited? I stopped her (the representative) from moving past that issue with the phone, bringing up the point that I had specifically asked the previous representative if my plan would change or not. I was told that its something that “The computer does for your protection automatically.”
What a load of B.S.
I stopped her again, and asked why. (After all, that’s greatly unfair)
And I got the same answer.
So, I had my plan switched to a “Pay as you Go” plan, with data connections blocked (besides texting, despite the fact that I don’t text, I get the occasional text from a friend).
Were going to see how much this “partial credit” will be. If its not fully paid, were going to send our complaints directly to the BBB (Better Business Beuro) since Verizon has had plenty of complains about this same problem in the past.
I’m rather ticked. Nice phone, horrifying cell phone company.
